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Web Help Desk Changelog

What's new in Web Help Desk 12.1.0

Jan 30, 2014
  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
  • The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
  • All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.

New in Web Help Desk 10.2.0.41 (Apr 24, 2012)

  • This version adds a number of feature updates and fixes.

New in Web Help Desk 9.2.1.10 (Sep 4, 2009)

  • This release adds an iPhone Web app, a New Technician Interface, support for concurrent licensing, out-of-the-box integration with MS SCCM and SMS, support for the MS Exchange MAPI protocol, support for SQLite within Apple Remote Desktop 3.3, and many other enhancements.
  • Internet Explorer 6 is no longer supported as of this version.
  • Internet Explorer 7 and 8 are supported, as are modern standards-compliant browsers including Firefox, Safari, and Google Chrome.

New in Web Help Desk 9.1.21 (Feb 18, 2009)

  • Receiving email preferences and Tech Group email panels now requires explicit confirmation if configuring an email account that already contains messages.
  • Deleting LDAP connections no longer deletes the associated client accounts (shift-clicking the delete button will cause the associated clients to be deleted along with the LDAP connection.)
  • If a new client is discovered during an LDAP sync, the application will include deleted clients when searching for a matching client account.

New in Web Help Desk 9.1.20 (Feb 13, 2009)

  • There is a Ticket Type category for ticket and billing reports.
  • The resolved confirmation email link now uses an email reply as long as email tickets are enabled, and otherwise uses the previous method requiring login to the Web application.
  • Billing logo upload now works correctly.
  • An exception is no longer thrown when importing assets.
  • Imported tickets now have their Created By attribute set to the tech performing the import.
  • Random servlet error messages are fixed.
  • Scheduled billing reports will now generate a PDF attachment correctly.

New in Web Help Desk 9.1.19 (Jan 28, 2009)

  • This release adds a Ticket Type category for ticket reports.
  • Imported tickets now have their Created By attribute set to the tech performing the import.

New in Web Help Desk 9.1.18 (Jan 23, 2009)

  • The delayed response page now appears when a response takes a long time to return.
  • This prevents page timeouts when executing heavy tasks, like generating large reports. gzip compression for SSL connections has been added.
  • There is a security fix to prevent XSS attacks when "Helpdesk.woa" in a URL is replaced with encoded JavaScript.
  • gzip compression now works through Apache ProxyPass configurations.

New in Web Help Desk 9.1.16 (Jan 10, 2009)

  • The new free version has no expiration and no ads.

New in Web Help Desk 9.1.11 (Nov 20, 2008)

  • First Name, Last Name, and E-Mail columns were added to ticket search results list column selection.
  • Column width was increased for the Location and Department Name fields.
  • Alerts targeting the assigned tech will be sent to techs in the ticket's Tech Group Level if no tech is assigned to the ticket.
  • The character limit for tech and client notes was extended from 4000 characters to 8000 characters for SQL Server databases.
  • A bug causing attachments of Office 2007 documents to download with incorrect MIME types was fixed.
  • An option to prevent WHD from reconfiguring Log4J appenders was added.

New in Web Help Desk 9.1.9 (Oct 30, 2008)

  • This release introduces a Lite Edition.
  • Trial mode now supports real-time toggling between "Lite" and "Pro" editions.

New in Web Help Desk 9.1.7 (Oct 2, 2008)

  • JAMF Casper Suite asset discovery was integrated.
  • A location importer/exporter was added.
  • Custom tool links were added for integrating with other asset tools (e.g., Remote Desktop Web Connection).
  • If using an Oracle database, the application now checks during upgrades for any missing primary-key sequences, creating them if necessary.
  • The ability to select client recipients of scheduled reports was added.

New in Web Help Desk 9.1.2 (Sep 3, 2008)

  • The behavior of the "Select..." large list popup window in various components was fixed.
  • Editing the client defined "CC:" was fixed.
  • Survey email invitation sending was fixed.
  • The date override in a tech note is no longer able to save a null note date by mistake.
  • The "Download PDF" button label for assets no longer incorrectly says "Download TSV".
  • The FAQ Editor category selector now correctly shows only request types that are enabled for FAQs.
  • Other minor bugs were fixed.