April 24th, 2012· This version adds a number of feature updates and fixes.
September 4th, 2009· This release adds an iPhone Web app, a New Technician Interface, support for concurrent licensing, out-of-the-box integration with MS SCCM and SMS, support for the MS Exchange MAPI protocol, support for SQLite within Apple Remote Desktop 3.3, and many other enhancements.
· Internet Explorer 6 is no longer supported as of this version.
· Internet Explorer 7 and 8 are supported, as are modern standards-compliant browsers including Firefox, Safari, and Google Chrome.
February 18th, 2009· Receiving email preferences and Tech Group email panels now requires explicit confirmation if configuring an email account that already contains messages.
· Deleting LDAP connections no longer deletes the associated client accounts (shift-clicking the delete button will cause the associated clients to be deleted along with the LDAP connection.)
· If a new client is discovered during an LDAP sync, the application will include deleted clients when searching for a matching client account.
February 13th, 2009· There is a Ticket Type category for ticket and billing reports.
· The resolved confirmation email link now uses an email reply as long as email tickets are enabled, and otherwise uses the previous method requiring login to the Web application.
· Billing logo upload now works correctly.
· An exception is no longer thrown when importing assets.
· Imported tickets now have their Created By attribute set to the tech performing the import.
· Random servlet error messages are fixed.
· Scheduled billing reports will now generate a PDF attachment correctly.
January 28th, 2009· This release adds a Ticket Type category for ticket reports.
· Imported tickets now have their Created By attribute set to the tech performing the import.
January 23rd, 2009· The delayed response page now appears when a response takes a long time to return.
· This prevents page timeouts when executing heavy tasks, like generating large reports. gzip compression for SSL connections has been added.
· There is a security fix to prevent XSS attacks when "Helpdesk.woa" in a URL is replaced with encoded JavaScript.
· gzip compression now works through Apache ProxyPass configurations.
January 10th, 2009· The new free version has no expiration and no ads.
November 20th, 2008· First Name, Last Name, and E-Mail columns were added to ticket search results list column selection.
· Column width was increased for the Location and Department Name fields.
· Alerts targeting the assigned tech will be sent to techs in the ticket's Tech Group Level if no tech is assigned to the ticket.
· The character limit for tech and client notes was extended from 4000 characters to 8000 characters for SQL Server databases.
· A bug causing attachments of Office 2007 documents to download with incorrect MIME types was fixed.
· An option to prevent WHD from reconfiguring Log4J appenders was added.
October 30th, 2008· This release introduces a Lite Edition.
· Trial mode now supports real-time toggling between "Lite" and "Pro" editions.
October 2nd, 2008· JAMF Casper Suite asset discovery was integrated.
· A location importer/exporter was added.
· Custom tool links were added for integrating with other asset tools (e.g., Remote Desktop Web Connection).
· If using an Oracle database, the application now checks during upgrades for any missing primary-key sequences, creating them if necessary.
· The ability to select client recipients of scheduled reports was added.
September 3rd, 2008· The behavior of the "Select..." large list popup window in various components was fixed.
· Editing the client defined "CC:" was fixed.
· Survey email invitation sending was fixed.
· The date override in a tech note is no longer able to save a null note date by mistake.
· The "Download PDF" button label for assets no longer incorrectly says "Download TSV".
· The FAQ Editor category selector now correctly shows only request types that are enabled for FAQs.
· Other minor bugs were fixed.
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