Tiquit 2.5.1.1

A lightweight, portable incident tracking and reporting system for IT support
Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.

Tiquit's aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.

Main features:

  • Secure Agent Logins
  • Dynamic User, Location, Agent, and Incident Type Management
  • Basic Email Notifications
  • Incident Search
  • Simple incident text search
  • Incident Date searches
  • Incident lookup page for users
  • Incident locking
  • User setup request form
  • Incident Report
  • User Report
  • Agent Report
  • Audit trail information for incidents
  • More sophisticated email notification
  • Graphical reports for incidents by agent, user, location, type, group, and department
  • Information request form
  • File attachments
  • Ability to designate parent incidents, allowing group resolution/closure
  • Session-based authentication
  • Visual cues indicating presence of attachments and diary entries

last updated on:
December 6th, 2011, 15:32 GMT
price:
FREE!
homepage:
tiquit.sourceforge.net
license type:
GPL (GNU General Public License) 
developed by:
Jonathan Ciesla
category:
ROOT \ System \ System Administration
Tiquit
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