Flux Tickets manages a technical support engineering team's process of creating, responding to, and monitoring help, trouble, and technical support tickets through a Web 2.0 interface.
Flux Tickets project helps a technical support team manage their technical support case load in a responsive, timely manner.
The Flux Tickets product was created to better manage threads of communication with Flux's more than 300 customers in 31 countries. As a small company with large customer support needs, Flux technical support engineers worked with Flux developers to create an easy to use system that would effectively manage their workload.
Features, such as automatic refreshing of the dashboard, automatic bounce back from users that are not responding, and the ability to append private notes, were included in Flux Tickets to improve technical support engineer/user communication both internally and externally. Further, Flux Tickets can easily be integrated and extended into various environments and applications using its embeddable Java API. A Flux Tickets license sells for $950 per server, with the first year of support and maintenance included.
Flux Tickets is intended to complement — but not compete with — systems in place such as Atlassian’s JIRA or Mozilla's Bugzilla. Flux Tickets was created leveraging the Web 2.0 experience from the development of Flux 7.3 and its Ajax-enabled Workflow Designer.