Ticketsmith 1.0 RC1

Ticketsmith is a web-based support ticket system with an email gateway.

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LICENSE TYPE:
VPL (Voxel Public License) 
USER RATING:
4.0/5 1
DEVELOPED BY:
Justin R. Miller
HOMEPAGE:
www.voxel.net
CATEGORY:
ROOT \ Programming \ Bug Tracking
Ticketsmith project is an all-in-one, Web-based email support ticket system. Messages sent to your support email list are inserted into a database and cataloged for easy viewing on the Web.

Replies, both staff and customer, are also cataloged, even though your customer uses a regular mail client.

Other features include internal staff comments about tickets, fast sorting and searching capabilities, and email notification upon ticket receipt.

Ticketsmith is the open-source support component of Voxel Dot Net's web hosting automation system, übersmith.

What's New in This Release:

· fixed odd email character in comment summaries
· added alt image attribute for better index/admin.php in text-only browsers
· added quoted-printable decoding to ticket view
· fixed grammar in My Tickets view with no tickets
· fixed gateway bug with empty subjects and/or bodies
· updated mailing list address in README
· minor code cleanups

Last updated on April 22nd, 2005

#ticket system #email support #Ticketsmith #support #ticket #web-based

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