Ticket-IT 3.0

Ticket-IT is a tool for the creation, management, and accompaniment of tickets.
Ticket-IT is a tool for the creation, management, and accompaniment of tickets.

Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several departments.

Ticket-IT has resource of easy utilization, concentration display and distribution of information, making possible its total adaptation to most distintc institutes and applications, being a perfect tool to HelpDesk, CallCenter and online support.

Here are some key features of "Ticket IT":

Control and management of access

User registration;
Group registration;
Access permission and actions based in group;
Schedule of events;
User's profile, top-configured;

Integration among sectors/departments

Control of context categories, making possible the organization and cataloging of calls (tickets) being made or already made;
Assign of users' group per categories;
Forwarding ticket to outer users that will be able to display calls and post comments;
Partial or total ticket forwarding, making possible to manage information and function of the contributors of your company;

Information distribution

Alerts via e-mail about create, opening, proceeding, close and re-opening or comments of tickets to those involved in categories;
Main display of personal tickets, or collaborating, getting fast access to tickets, making service easier;
Exchanging information based in a simple fulfilling of information, which due to Ticket-IT utomation, distribute it to those involved in the process;
Protocol forwarding to outer agent access (customers, reps, etc) without the necessity of user and password;;

What's New in This Release:

This release implements a Web installer and an option for personalization of the feedback message.
The item "User of Companies" has already been implemented, along with its existing resources.
A mask was applied (ticket comments and feedback) for guest users, so they will see the group's name instead of the user's name in comments.
Some minor bugs have been fixed.
The gettext internationalization schema has been finished.
The English (US) translation is done.
There are some visual improvements.

last updated on:
January 30th, 2007, 6:35 GMT
license type:
GPL (GNU General Public License) 
developed by:
ROOT \ Programming \ Bug Tracking
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