Support Incident Tracker iconSupport Incident Tracker 3.64

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails.
Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails.

Support Incident Tracker project can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log.

SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.

Support Incident Tracker grew out of an application developed by Salford Software since 2000 called Webtrack and is used in-house by Support Engineers to easily track support incidents.

last updated on:
July 19th, 2011, 16:43 GMT
price:
FREE!
developed by:
Ivan Lucas
license type:
GPL (GNU General Public License) 
category:
ROOT \ Programming \ Bug Tracking

FREE!

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user rating 36

UNRATED
3.4/5
 

0/5

3 Screenshots
Support Incident TrackerSupport Incident TrackerSupport Incident Tracker
What's New in This Release:
  • This version includes security fixes for some issues, resolves a problem configuring inventory types, and fixes a number of error messages related to input checking.
  • In addition, this release includes updated translations for Portuguese and German.
read full changelog

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