PHP Trouble Ticket 1.4
PHP Trouble Ticket project provides a centralized means of problem reporting and tracking.
It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
Here are some key features of "PHP Trouble Ticket":
· problem reporting
· submitting update-info
· email-notification of administrators
· email-notification sent to problem reporter after ticket is modified or closed
· watch-function for tickets to be kept up to date on progress of chosen tickets
· file attachments (including on-the-fly virus checking with external virus-scanner)
· powerful list/search function with paged browsing
· tickets can be set into relations/dependencies
· ticket quick-search function directly from the main index
· quickly access all your own tickets from the main index page
· printer-friendly display of lists and ticket details
· css style sheet support for easy customisation
· easy multiple-select/close/delete functions
· username/password protected logins
· varying levels of permissions/access-rights
· the scope of unprivileged users can be limited to their own tickets
· new users can either sign up at the login page or be created by the superuser from the administration page
· detailed userlist available for administrators with info on last login and included search function
· online configuration of all major options
· configuration of the expert/administrator information
· deadlines for trouble tickets
· up to five customizable datafields
· changes and entire tickets can be hidden from unprivileged users by the operators
· "locking" areas against change by other administrators
· national language support (included: english, german. Other language files are made available separately on the download page)
· date/Time format configurable to suit national format
· ability of the program to work with PHP's "safe mode" and "open basedir" security mechanisms
· Apache (recommended)
· MySQL (recommended)
· PostgreSQL (optional)
What's New in This Release:
· A ticket-"watch" function to stay informed on the progress of tickets has been added.
· Tickets can now be set in relation to other tickets by one of the following: "is related to", "is a duplicate of", and "depends on".
· Users can close their own tickets if the problem was resolved without an expert.
· Tickets can also be re-opened if a problem persists that was presumably solved; this can be limited or disabled in the configuration.
· Long change entries in ticket lists can be truncated to a defined length, giving a "read more" link to display the rest.
· Areas can now be renamed.
PHP Trouble Ticket
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