QueWeb is a web-based Customer Care solution for industries that sell technically complex products and services. The project is especially powerful in situations where Customer Care is critical to gaining and retaining customers and brand name recognition is directly linked to profitability.
QueWeb has a proven track record of helping enterprises with technically complex products improve customer experience by establishing more profitable, long-term customer relationships, while reducing operating and technology costs.
Which Companies Should Consider QueWeb?
QueWeb is typically deployed in two distinct ways:
New “Greenfield” Solution
· Companies that currently don’t have a Customer Care solution, and are looking to implement the most robust, functionally rich and user-friendly solution.
· Companies that are looking for “best of breed” solution that can be implemented painlessly and easily right out of the box.
· Companies that are looking for solutions that can adopt to their specific business requirements, without forcing them to change their business practices to adopt to software limitations.
· Companies that are not looking to spend a fortune on Customer Care solution and want flexibility and ownership of their application.
· Companies that want their application to never become outdated and stay responsive to ever-changing business environment.
Breathing new life into existing “Legacy” CRM
· Companies that currently use outdated, abandoned or unsupported “Legacy CRM” solutions.
· These solutions usually have been implemented some time ago and are either performing poorly or no longer supported by the vendor.
· QueWeb is ideal for companies that do not want to completely abandon their investment into implementation, integration, customization and user training of the Legacy CRM Solution, but at the same time do not want to assume the risk of running outdated and unsupported technology platforms that cannot support changes and new requirements of their business.