ruQueue 1.2.2

ruQueue provides a ticket tracking system written in PHP/MySQL.
ruQueue provides a ticket tracking system written in PHP/MySQL.

The typical ruQueue use-case would be: an end user calls the Help Desk with an issue; a consultant creates a ticket describing the issue; the ticket is placed in a queue appropriate for the issue; the watcher of the queue is then notified of the ticket; the watcher resolves the issue, contacts the end user, and the ticket is then closed.

It has a variety of features to help you solve your problems in the above queue-based style.

You can use this web-based software to track any kind of request made to your organization. The typical ruQueue use-case would be:

.An end user calls the Help Desk with an issue.
.A consultant creates a ticket describing the issue.
.The ticket is placed in a queue appropriate for the issue.
.The watcher of the queue is then notified of the ticket.
.The watcher resolves the issue, contacts the end user, and the ticket is then closed.

Requirements:

Webserver
PHP
MySQL

What's New in This Release:

This release contains fixes for 6 bugs. If running MySQL 4.1, look into the query to fix ticket status as posted on Savannah announcements or mailing lists.

last updated on:
February 15th, 2007, 6:05 GMT
price:
FREE!
developed by:
John Fulton
homepage:
ruqueue.rutgers.edu
license type:
GPL (GNU General Public License) 
category:
ROOT \ Internet \ HTTP (WWW)

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