PHP Helpdesk 0.6.16
PHP Helpdesk is a PHP helpdesk with a MySQL backend.
PHP Helpdesk is an online helpdesk program for use in organizations with multiple sister companies or departments.
- Add/Modify/Delete users
- Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)
- Add/Modify/Delete categories for each department/company
- Add/Modify trouble ticket/job information
- Add/Modify/Delete parts
- Add events associated with each ticket
- Add time/parts to each event
- Modify/Authorize/Update jobs/trouble tickets
- Close jobs/trouble tickets
- Open already closed tickets
- Generate reports on response time, resolution time, and associated trouble tickets with each computer ID
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