PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
What's New in This Release: [ read full changelog ]
· Don't necesary configure the include_path variable in the php.ini file.
· Add transactionality.
· E-mail send errors log file.
· Replace the deprecated functions ereg y split.
· Areas and users loader.
· News report.