BATTS provides a lean, elegant trouble ticket system with command line and Web interfaces.
BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging.
Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.
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Requirements:
· Perl
· MySQL
· Sendmail or equivalent
· Perl DBI (Database Interface)
· BD (Database Driver)
· Mail::Header
· Mail::Internet
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