Web Help Desk iconWeb Help Desk 12.1.0

A powerful and intuitive web based help desk software for your service desk/issue tracking/customer support needs
Web Help Desk is a commercial, affordable and intuitive web based help desk application that can be easily used as a service desk software, issue tracking software, as well as customer support software.

Web Help Desk is an 100% web-based IT Service Management (ITSM) solution that features incident and problem management (also known as issue tracking), asset and configuration management (CMDB), two-way email correspondence, knowledge base management, Active Directory and LDAP synchronization, reporting, and customer satisfaction survey management (CSSM).

This is a cross-platform application that has been successfully tested under the UNIX/Linux, Microsoft Windows and Mac OS X operating systems.

last updated on:
January 30th, 2014, 9:08 GMT
price:
FREE!
developed by:
MacsDesign Studio LLC
license type:
Freeware 
category:
ROOT \ Information Management

FREE!

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user rating 20

UNRATED
3.1/5
 

0/5

1 Screenshot
Web Help Desk
What's New in This Release:
  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
  • The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
  • All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.
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