Web Help Desk

12.1.0 Freeware    
3.2/5 21
A powerful and intuitive web based help desk software for your service desk/issue tracking/customer support needs

editor's review





Web Help Desk is a commercial, affordable, platform-independent and intuitive web-based help desk application implemented in PHP and designed from the offset to be an easy-to-use service desk software, a reliable issue tracking system or a flexible customer support solution.

Features at a glance

It is an 100% web-based IT Service Management (ITSM) solution that features incident and problem management (also known as issue tracking), asset and configuration management (CMDB), two-way email correspondence, as well as knowledge base management.

Additionally, the software comes with many other attractive features, such as Active Directory and LDAP synchronization, reporting, customer satisfaction survey management (CSSM), support for all known email protocols, and robust action rule automation.

Among other features, we can mention parent and child relationships, help desk staff triaging, dynamic ticket forms, time tracking, import tickets, unlimited custom fields, iCalendar subscriptions, support for exporting tickets, as well as support for updating multiple tickets at simultaneously.

Furthermore, we can also mention support for load balancing of ticket assignment, email-to-ticket conversion, problem and incident management, customer self-service web interface, full audit trail, nested service catalog selection, quick ticket templates, integration with systems and network management software, support for launching a DameWare remote control session, and simple automated ticket assignment and ticket routing.

Supported operating systems and web browsers

Being designed from the ground up to be independent of an operating system, Web Help Desk is a cross-platform application that has been successfully tested under many GNU/Linux distributions, as well as on the Microsoft Windows and Mac OS X operating systems, supporting both 32-bit (x86) and 64-bit (x86_64) hardware architectures.

As a matter of fact, it can be used on any computer or mobile operating system where a supported web browser is available, such as Mozilla Firefox, Chromium, Google Chrome, Safari, Opera or Internet Explorer.

Web Help Desk was reviewed by Marius Nestor
Last updated on December 10th, 2014
Web Help Desk - screenshot #1

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