JumpBox for the OTRS Trouble Ticketing System 1.1.5

JumpBox for the OTRS Trouble Ticketing System is a virtual appliance software.
Deploying a server-based application like OTRS is a major decision and commitment. If you are thinking about it for your organization, but are concerned about the time, effort and risk in deploying it, try the Jumpbox for OTRS. JumpBox makes the application fast and simple to use, so it is a perfect way to try it out.

About OTRS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!


Virtualization software. Any of:
� VMWare
� Parallels
� Xen Open Source
� Microsoft Virtual Server
� Microsoft Virtual PC
� Virtual Iron

� For easiest use: a network that assigns dynamic IP addresses. (Most do)
� 3 GB Free disk space
� Minimum 1 GB System RAM
� Minimum 1 Ghz CPU

Main features:

  • Supports Mac OS X, Windows and Linux.
  • A single package that runs on top of virtualization software.
  • Just download, run and click one button to configure.
  • No risk of corrupting your existing OS installation.
  • Run multiple instances of the application on a single machine.
  • No need to ever reinstall or reconfigure.
  • Easy to automatically backup the entire state of the application.
  • Can be dropped into existing virtualization infrastructures if available.
  • The JumpBox Platform provides a consistent and comfortable runtime environment.

last updated on:
October 29th, 2008, 11:24 GMT
developed by:
JumpBox, Inc.
license type:
ROOT \ Information Management
JumpBox for the OTRS Trouble Ticketing System
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What's New in This Release:
  • The OTRS application has been upgraded to OTRS 2.3.3.
  • This JumpBox should be able to restore from 1.0 and newer JumpBoxes.
read full changelog

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