Free Help Desk

2.4.2c GPL (GNU General Public License)    
2.8/5 37
An open source project vital to the success of your help desk and customer support staff

editor's review





As its name suggests, Free Help Desk is a completely free, yet open source web-based application implemented in PHP and designed from the ground up to act as a powerful and simple helpdesk software solution for small and medium-sized businesses.

The software can be used in any organization that are looking into solutions for improving their customer service, as well as to lower the costs of information technology and provide faster response times to their clients.

Getting started with Free Help Desk

Being a Web App, Free Help Desk needs to be deployed on a web server, such as Apache or nginx, that runs on top of a GNU/Linux operating system and supports PHP 5.3 or later, as well as MySQL 5 or higher.

To install it, simply download the latest version of the software from its official website (see the homepage link at the end of the article) or through Softpedia, save the archive somewhere on your computer, and unpack it using an archive manager utility.

Then, open a FTP client application and connect to your web server, create a folder (e.g. myhelpdesk) and upload all the files from the extracted archive to the newly created folder on your web server. Then, open a web browser and access the location of the ‘myhelpdesk’ folder (e.g. http://localhost/myhelpdesk) and follow the on-screen instructions.

Runs on any operating systems via a web browser

Being designed as a web-based application, Free Help Desk can be used on any operating systems, including all GNU/Linux distributions, as well as the BSD, Solaris, Mac OS X or Microsoft Windows OSes.

It runs through a web browser, such as Mozilla Firefox, Internet Explorer, Google Chrome, Opera, Safari or Chromium. The software has been successfully tested on 32-bit and 64-bit computers.

Free Help Desk was reviewed by Marius Nestor
Last updated on January 5th, 2015
Free Help Desk - LoginFree Help Desk - User registration. Can be disabled, enabled, and enabled with captcha. Users can then be automatically enabled, or set for admin approval. Ajax checking of the login name.Free Help Desk - Setup the HelpDeskFree Help Desk - Setup DepartmentsFree Help Desk - Add a DepartmentFree Help Desk - Setup Request TypesFree Help Desk - Help Desk Staff

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