openTicket 1.0 Alpha 1

openTicket is a helpdesk environment designed for useability, intuitiveness, and functionality.

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LICENSE TYPE:
GPL (GNU General Public License) 
USER RATING:
4.1/5 16
DEVELOPED BY:
Bert Debruijn
HOMEPAGE:
openticket.sourceforge.net
CATEGORY:
ROOT \ Database \ Administrative frontents
openTicket is an open source call-tracking system. It excels at speed and useability.

Helpdesk environment designed for useability, intuitiveness, and functionality FIRST, and beancounting and metrics SECOND. Most helpdesk software is engineered in the reverse order - hence the bad mood of most helpdesk support staff ;-)

What's New in This Release:

Fixed 'refer' to actually refer tickets
Ensured 'issue' has a value prior to SQL insertion.Normally Javascript picks this up, but people are checking the demo with java off, necessitating this fix. Good idea anyway.
changed html special characters in 'issue' so the browse list doesn't mis-interpret them for markup
fixed problem where closed tickets could be referred
closed or updated tickets now must have an entry in 'resolution'
fixed SQL fields so certain fields, like 'status,' now allow entries up to 20 chars (was 10 chars)
fixed setup scripts - added include to database.inc so scripts can actually run
changed 'Pending Client' to 'Pending User' to reflect ITIL language in dropdown.inc
fixed problem referring tickets on ticket creation
fixed problem entering new users (database credentials weren't included)
ensured all new user fields have to be filled in prior to creating new user

Last updated on October 25th, 2007

#call tracking #opensource system #helpdesk environment #helpdesk #call #tracking #opensource

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