queXS 1.11.1

An Open Source, web-based CATI (Computer Assisted Telephone Interviewing) system

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What's new in queXS 1.11.1:

  • queXS now supports time slots for cases. This allows for time slots to be defined, and the call scheduler will make sure cases are assigned to be called equally over all timeslots. System sorting has been improved to work on a questionnaire by questionnaire basis which reduces down time for interviewers while the system sorts. The default timezone is now defined in the administrative menu instead of from the configuration file.
  • Many bugs have been fixed including quota completions now displaying above 100%, and VoIP integration correctly working in Asterisk 11.
  • Translations have also been updated from Launchpad - Thank you for your contributions, especially for the complete Russian translation.
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GPL (GNU General Public License) 
Adam Zammit (DCARF)
5.0/5 2
ROOT \ Communications \ Telephony
2 queXS Screenshots:
queXS - The display of a questionqueXS - Main operator screen
queXS is an open source, platform-independent, free and web-based software written in PHP and designed from the ground up to act as a CATI (Computer Assisted Telephone Interviewing) system that integrates well with the Asterisk, queXML and LimeSurvey applications.

Features at a glance

Key features include the ability to easily create appointments with automatic time zone calculations, set quotas with auto-prioritisation, collect data using the powerful LimeSurvey survey software tool, generate PDF questionnaires using queXML, import of sample information from CSV files, and the ability to handle multiple phone numbers.

Additionally, the application can store case outcomes in the AAPOR Standard Definition format, exports LimeSurvey questionnaires to the queXML PDF format, queX, as well as to operate outbound telephone research centers. To operate on the client side, you only a supported web browser and a VoIP client.

Uses a "call outcome" model

In order to manage cases within a Computer Assisted Telephone Interviewing (CATI) system, queXS uses a "call outcome" model, instead of the outdate "case outcome" model. Using final and temporary AAPOR (American Association for Public Opinion Research) codes, the operator can record the outcome of each call. Then, the application automatically choose the best way to operate on a case, based on previous call outcomes.

Under the hood and supported OSes

The application has been engineered to support the PHP 5 or higher server-side programming language, as well as the award-winning MySQL 5 or later database engine. queXS is an OS independent web app that supports all GNU/Linux distributions, various BSD flavors, as well as the Microsoft Windows, Mac OS X and Solaris operating systems. Both 32-bit and 64-bit hardware platforms are supported at this time.

Supported web browsers

queXS’s web-based interface has been successfully tested with all the mainstream web browsers on all the aforementioned operating systems. However, we strongly suggest you to use it with either Mozilla Firefox or Google Chrome/Chromium.

queXS was reviewed by , last updated on February 10th, 2015

#Computer Assisted Telephone Interviewing #telephone interviewing #CATI system #CATI #telephone #interviewing #VoIP

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