Cerberus Helpdesk 6.6.0

A commercial and enterprise-ready email response system for Linux-based operating systems
Cerberus Helpdesk is a web-based commercial email response system that is easy to integrate, customize and extend. It was created to decrease the need for time-consuming and redundant human interaction with customers.

Cerberus Helpdesk includes many features, including fetch and retrieve, adaptive anti-spam engine, web-based support portal, service level agreements, due date management and schedules, email templates, as well as a comprehensive knowledge base.

Originally written as a trouble ticket system, Cerberus Helpdesk helps your sales, billing or support departments will be able to easily and quickly interact with inbound customer email inquiries.

last updated on:
February 5th, 2014, 9:22 GMT
price:
$252.00
 
developed by:
Webgroup Media LLC.
homepage:
www.cerberusweb.com
license type:
Other/Proprietary License with Free Tr...
category:
ROOT \ Communications \ Email

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What's New in This Release:
  • Core:
  • Platform/Custom Fields] Implemented configurable parameters for custom fields. The various custom fields types can now provide additional options to modify how they work. Picklist and multi-checkbox fields had a hardcoded parameter for their option list which has been converted to the new format.
  • [CHD-3582] [Custom Fields/Owners] Added a 'Send worker notifications' option to worker-based custom fields. This makes it easy to add an 'owner' field to any kind of record. More advanced workflows are also possible; for example, having two owner fields for a 'salesperson' and 'sales support'. Owners receive watcher notifications about record activity for the duration of their assignment. They don't need to explicitly watch or unwatch records.
  • Custom Fields/Links] Implemented a new 'Record Link' custom field type. This is similar to how the Links tab works, except the custom field is formalized and the fields of the linked record will be shown in Virtual Attendant behaviors, snippets, etc. For instance, a time tracking entry could have a custom fieldset with fields for an organization and a domain. Time tracking records could then be filtered based on those links, and the related record information could be used in Virtual Attendants, worklists, and the API.
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