Cerberus Helpdesk For Linux

4.2/5 16

Last updated: Aug 24, 2015 Other/Proprietary License with Free Trial

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A commercial and enterprise-ready email response system for Linux-based operating systems. #Email response #Mail system #Customer support #Cerberus #Helpdesk #Mail

Softpedia Review

Cerberus Helpdesk or Cerb is a web-based commercial, platform-independent and open source email response system that is easy to integrate, customize and extend. It was created to decrease the need for time-consuming and redundant human interaction with customers.

Originally written as a trouble ticket system, Cerberus Helpdesk helps your sales, billing or support departments to be able to easily and quickly interact with inbound customer email inquiries. With more 12 years of continuous innovation, Cerb has been successfully deployed on over 18,000 organizations.

Key features include email fetch and retrieve support, adaptive anti-spam engine, web-based support portal, service level agreements, due date management and schedules, email templates, as well as a comprehensive knowledge base.

When using Cerb, your employees will be able to work efficiently, capture feedback and collaborate with customers better, from anywhere in the world, automate workflow, flag opportunities, share expert knowledge, stay informed, build shared workspaces, manage tasks, reply to huge number of emails, as well as to remember anything about anyone.

While you will be able to download a free trial of Cerb, or grab the latest source code from GitHub and compile it yourself, pricing starts from 252 USD (202 EUR) per seat if you install the software on your hardware, as well as 25 USD (20 EUR) per month per seat if you host Cerberus Helpdesk in the cloud.

At the moment, Cerberus Helpdesk has been successfully tested with numerous GNU/Linux distributions, as well as with the BSD, Mac OS X and Microsoft Windows operating systems. It supports the Apache, Nginx or IIS web servers, the MySQL 5.0 or newer database server, and PHP 5.3 or newer, which should have the gd, mysql, mailparse, imap, dom, json, spl and mbstring extensions installed. The xcache and memcache PHP extensions are recommended.

What's new in Cerberus Helpdesk 7.0.4:

We design major functionality updates with backwards compatibility in mind -- both technically and conceptually. This means that when you update between two versions in the same "generation" (e.g. 6.8 to 6.9), you can expect your environment to still meet the same system requirements, and your workers should still feel completely familiar with how the interface and common functionality works.
Every two years or so, we plan and release a "generational" update. Those are the milestone where we allow ourselves to break backwards compatibility. We remove features and concepts that have been deprecated by new improvements along the way, and we introduce new features and concepts based on thousands of ongoing discussions with the community and several more years of accumulated experience. Generational updates may be a bit more disruptive than typical updates, but they are where Cerb takes big leaps forward.
Each generation of Cerb has had a central theme:
In 4.x, the theme was a clean slate. We completely rewrote Cerb from scratch to use modern design principles, to be highly stable and secure, to enable a much faster pace of development, and to be extensible through plugins with our Devblocks framework.

Read the full changelog

DOWNLOAD Cerberus Helpdesk 7.0.4